Guide de voyage au Rwanda

The Outsourcing Destination Guide Rwanda is out now

Promoting Rwanda as a top location for outsourcing ICT and business processes

According to the Rwanda Development Board, the business process outsourcing sector (BPO) is expected to become the fastest growing segment of the Rwandan economy. The German Outsourcing Association, supported by Invest for Jobs, has assessed the opportunities that the Rwandan market offers for businesses in the BPO and information and communications technology (ICT) sectors.

Due to its political stability, its effective response to the COVID-19 pandemic and clear strategies to develop its national economy, Rwanda has gained increasing interest by international investors. Prior to the pandemic, foreign investment has almost tripled over a ten-year period until 2018. Now, the government is actively promoting the sectors of BPO and ICT to further grow investment into the country.

Business process outsourcing is a practice in which a business subcontracts another company (often abroad) to manage and operate processes such as customer-related services or back office operations. It offers a particular opportunity for Rwanda. The country is landlocked with a comparatively small market. Exporting services enables global market reach and has become increasingly easy thanks to digitalisation.

The German Outsourcing Association has previously assessed seven countries as possible destinations for business process outsourcing. The Digital Skills Accelerator Africa (DSAA) has commissioned the association to include Rwanda, and in the near future also Ghana, Morocco, Senegal and Côte d’Ivoire into the series. Rwanda has now become the eighth country and appears to be faring quite well:

“The recent covid crisis revealed the location concentration risk that many companies face. Rwanda’s impressive management of the crisis has not only allowed it to keep its death toll relatively small but Rwanda is also one of the few countries that have continuously been on the EU’s list of safe countries. Combined with an infrastructure and regulatory environment that enables reliable delivery even from home office, many companies have shown renewed interest in Rwanda. In terms of sectors we see a lot of interest in generic call centers as well as tech support and niche sectors such as app testing and AI.” - Tim Gengnagel, Head of Deal Accelerator Division at Rwanda Development Board, quoted in the Outsourcing Destination Guide Rwanda.

Please find the Outsourcing Destination Guide Rwanda here.


We are looking forward to hearing from you

Under the Invest for Jobs brand, the German Federal Ministry for Economic Cooperation and Development (BMZ) has put together a package of measures to support German, European and African companies in investment activities that have a high impact on employment in Africa. The Special Initiative "Decent Work for a Just Transition" – the official title – offers comprehensive advice, contacts and financial support to overcome investment barriers. The development objective is to work together with companies to create up to 100,000 good jobs and to improve working conditions and social protection in its African partner countries.

Partner countries: Côte d’Ivoire, Egypt, Ethiopia, Ghana, Morocco, Rwanda, Senegal and Tunisia.

Find out more about our services for companies, universities, chambers and associations:

at least 300 characters
at least 300 characters
at least 300 characters
at least 300 characters
at least 300 characters
Drag and drop files here or click to upload

    Please check that your enquiry does not match any of the other drop-down options. If so, please click on this option and enter all the required information. Please note that we can only process enquiries that contain all the necessary information.

    Please refer to the Data Protection Statement for information about your rights and options for withdrawing your consent.

    Press contact

    Phone: +49 30 / 18 535-28 70 oder -24 51

    Fax: +49 30 / 18 535-25 95


    Please understand that the Press Office only answers questions from journalists.