Audience at the Rwanda Global Business Services Employer Conference 2023

Rwanda’s growing Global Business Services Sector

The Rwanda Global Business Services Employer Conference 2023 showcased opportunities for employers

In recent years, the Global Business Services (GBS) industry in Rwanda has experienced notable growth. Invest for Jobs, in partnership with Harambee Youth Employment Accelerator and the Rwanda Development Board (RDB), organised a conference highlighting Rwanda’s readiness and willingness to attract further GBS firms’ investments, creating good jobs in the sector. 

If you are looking to invest in a rapidly growing Global Business Services (GBS) sector, Rwanda should be at the top of your list. With its favourable business climate, bi-lingual talent pool and world-class infrastructure, the country is positioning itself as a global GBS hub. The sector, which delivers outsourcing services for companies globally, is instrumental to Rwanda’s dual goal of creating good jobs and transforming the economy into a knowledge-based economy.

The recently concluded Rwanda Global Business Services Employer Conference on February 21st, 2023 in Kigali provided a unique opportunity for potential investors to learn about Rwanda's proposition in the sector and explore investment opportunities. The conference brought together potential investors with key government stakeholders, the Ministry of ICT and Innovation (MINICT) and the Rwanda Development Board (RDB). Executives from established GBS companies shared their experiences, and site visits showcased Rwanda's talent pool and world-class infrastructure.

According to Pacific Tuyishime, acting Chief Investment Officer at RDB, "Rwanda offers an ideal location for a GBS company to open its business, with committed support from the government to grow the sector and a strong track record of success and growth from the first GBS companies to open in Rwanda, providing a range of services from customer support to software development."

Since 2021 alone, 14 companies invested in Rwanda in this sector, creating 500 jobs. The GBS industry now employs well over 1,000 people. With planned investments in the coming months and years, the sector will undoubtedly create even more employment opportunities, especially for young, tech-savvy Rwandans entering the job market.

Invest for Jobs and Harambee Youth Employment Accelerator, a not-for-profit organisation that designs and delivers upskilling interventions to address skills gaps, are contributing to the strong ecosystem and positive development by supporting companies and upskilling the youth in Rwanda, which is helping to grow the talent pool of young, bilingual individuals with the technical and soft skills demanded by the GBS sector.

Overall, Rwanda's GBS sector is on a trajectory of tremendous growth, and investors have an opportunity to be part of this success story. With a government committed to supporting the sector and an ecosystem of training and funding partners, Rwanda is a prime destination for GBS investors. 


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